Application for Employment

The Customer Service Representative for DAX of Rockwall, a leading car auction company, serves as a crucial point of contact for customers, ensuring a seamless and positive experience throughout the auction process. This role requires multitasking in a fast-paced environment, excellent attention to detail, and strong organizational skills.

Key Responsibilities:

1. Customer Support:

• Provide exceptional service by responding to inquiries regarding car listings, auction schedules, bidding processes, and payment procedures through phone or email.
• Assist customers in registering for auctions and navigating the online auction platform.

2. Problem Resolution:

• Address and resolve customer concerns such as bid discrepancies, auction
  outcomes, or payment issues, ensuring prompt and professional solutions.
• Collaborate with internal teams to handle complex issues effectively.

3. Auction Assistance:

• Guide customers through title transfers, and shipping or pickup arrangements.
• Support on-site operations during sale days, including bidder registration and managing customer inquiries.

4. Administrative Duties:

• Maintain accurate and organized records of customer interactions, transactions, and feedback using the company’s CRM system.
• Ensure compliance with auction terms, company policies, and legal requirements.

5. Customer Engagement:

• Build positive relationships with customers, encouraging repeat business and loyalty.
• Gather and share feedback to improve the auction experience.

Qualifications and Skills:

• Education: High school diploma or equivalent required; an associate or bachelor’s degree is a plus.
• Experience: At least 2 years of customer service experience, preferably in the automotive or auction industry.

Skills:

• Bilingual (preferred but not required).
• Strong multitasking abilities to manage various customer needs in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Team player with strong communication and interpersonal abilities.

Other Requirements:

• Availability to work evenings at least once a week for sale days.
• Reliable transportation to and from work.
• Knowledge of automotive terminology and auction processes is a plus.

Benefits:

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Application Process:

Interested candidates are encouraged to submit their resume and a cover letter to Karla Pesina at karla@daxauction.com